Faq

It’s simple! Make your way to our contact page and fill out the contact form. On the form you will be able to let us know what you are looking for and we will get back to you in a jiffy!

The minimum order value for delivery within Gauteng is R3,000.

Yes. We deliver nationwide for orders above the Gauteng border for R3,000 ex VAT
or more.

Collections are not standard, but for breakdowns or urgent situations, a special
collection or delivery can be arranged on request.

Yes! Simply refer to FAQ 1 to see the process of ordering from our website!

Yes. All stock is handled, stored, and dispatched from within South Africa.

Yes. Our technical support team is available on WhatsApp at 084 848 3903.

Contact us on WhatsApp to request an RMA number. Returns must be requested
within 7 days of receiving your order and items must be in their original packaging
and in a resellable condition.
Note: A replacement order of equal or higher value is required; otherwise a 15%
handling fee applies.

Refunds are processed only after the returned goods have undergone testing and
been approved. Refunds are issued via EFT within 7–14 working days, or you may
keep the credit for your next order.

After contacting us via our contact form, we will confirm your order with you, and then send you an invoice.

Orders placed after 13:00 will be delivered on the day after the following business
day.

Send your order or invoice number via WhatsApp or email and we will provide
delivery updates or tracking information.

Orders placed before 13:00: Next-day delivery.
Orders placed after 14:00: Delivery within 48-36 hours.
For national deliveries, orders generally arrive within 2–4 working days,
depending on location.

Contact us immediately via WhatsApp or email with your order number. We will
initiate an investigation and provide feedback

Once an order is confirmed, changes are not possible. However, we can assist if you
place a replacement order, after which we will correct the original order where
possible.

Products include a 24-month manufacturer’s warranty.
There is no guarantee on electrical products due to installation and usage variables.

Request an RMA number via WhatsApp or email.
We will attempt to troubleshoot and test the unit remotely via whatsapp video call if
still the is not resolved, we will arrange with the client to get the unit returned or
collected and replace the unit or the client might need to buy a replacement depending with the test outcome, we can also send a technician but there will be a call out fee depending with the distance and assess the item.
Call out fee will be refunded if it’s a product issue.
If the fault is found to be due to customer misuse or installation error, the
replacement unit will be billed to the customer.

Yes. All products are certified to meet industry safety and compliance standards.
Certificates are available upon request when not listed on the website.

Yes. We supply customers throughout Africa via our logistics partners.

Yes. Through our extensive supplier network, we can source non-listed items with
delivery in 2–3 working days.

Yes. Quotations can be generated directly through your online account.